Privacy Policy

Depending on how you use XEROXMATE, we may collect information necessary to provide our services.

Account Information

• Name.
• Email address.
• Phone number.
• Login credentials or authentication information.

Order Information

• Uploaded documents.
• Printing specifications.
• Number of pages and copies.
• Selected print shop.
• Pickup or delivery preference.
• Delivery address where applicable.
• Payment-related order information.
• Order status and history.

Communication Information

• Your name.
• Contact details.
• Messages.
• Support requests.
• Information you voluntarily provide.

Customers should avoid uploading documents containing highly sensitive information unless it is necessary for the requested printing service.

We may use collected information to:

• Create and manage your account.
• Process printing orders.
• Send order confirmations and status updates.
• Communicate with selected print shops.
• Arrange pickup or delivery.
• Process applicable payments.
• Provide customer support.
• Improve XEROXMATE services.
• Detect and prevent fraud, abuse, and unauthorized activity.
• Maintain platform security.
• Comply with legal obligations.

We do not treat your personal information as something that should be publicly available.

Information may be shared with parties that are necessary to provide the requested service, including:

• The print shop selected for your order.
• Delivery providers where applicable.
• Payment service providers.
• Hosting and infrastructure providers.
• Customer-support or technology providers.
• Government authorities where disclosure is legally required.

Information shared with a print shop should be limited to what is reasonably necessary to fulfil the customer's order.

Where third-party payment services are used, payment processing may be performed by the applicable payment provider.

XEROXMATE may receive transaction-related information such as payment status, transaction reference, or payment method.

Payment card or banking credentials should be handled by the applicable payment provider rather than stored directly by XEROXMATE unless explicitly stated otherwise.

XEROXMATE may use cookies or similar technologies to:

• Keep users signed in.
• Maintain session information.
• Remember preferences.
• Understand website usage.
• Improve performance and security.

You may be able to control cookies through your browser settings.

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

You should use strong passwords and avoid sharing your account credentials with others.

We retain information for as long as reasonably necessary to:

• Provide requested services.
• Maintain order records.
• Resolve disputes.
• Meet legal or accounting requirements.
• Maintain security and prevent abuse.

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw certain permissions or consent.
• Ask questions about how your information is handled.

Some information may need to be retained where required by law or for legitimate operational purposes.

XEROXMATE is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information improperly, please contact us so that the matter can be reviewed.

XEROXMATE may integrate with third-party services for functions such as:

• Authentication.
• Payments.
• Hosting.
• Analytics.
• Communication.
• Delivery.
• Storage.

These services may process information according to their own privacy policies and applicable terms.

We may update this Privacy Policy when our services, technology, or legal requirements change.

The updated policy will be published on this page with a revised "Last Updated" date.